Privacy Policy

1. Who we are

This Privacy Policy explains how Srchout Software Pvt. Ltd. (“we”, “us”, “our”) collects, uses and shares information when you use the Arrow Out mobile game (the “App”) and this website (together, the “Service”). The App is published on Google Play by Srchout Software. We are based in Gurugram, Haryana, India.

By using the Service, you agree to this policy. If you don’t agree, please don’t use the App.

2. Information we collect

a) Information you give us

The App has no account or sign-up. We only receive personal information from you if you choose to contact us — for example your email address, name and the content of your message when you email support or send a data deletion request.

b) Information collected automatically

When you use the App, we and our third-party partners (see section 4) may automatically collect:

• Device and app information — device model, operating system and version, language, time zone, app version, and screen size.
• Identifiers — your device’s resettable advertising ID (Android Advertising ID), and app-instance or installation IDs.
• Network information — IP address, and approximate (city- or country-level) location derived from it. We do not collect precise GPS location.
• Usage information — which levels you play, ads viewed or clicked, and how you interact with the App.
• Diagnostics — crash logs and performance data that help us fix bugs.

c) Information stored only on your device

Your game progress (unlocked levels, hints, hearts) and settings are saved locally on your device. We do not upload them to our servers.

d) What we do not collect

The App does not ask for or collect your name, phone number, contacts, photos, files, precise location, microphone or camera data.

3. How we use information

• To run the game and keep your progress on your device;
• To show ads, including rewarded ads that give you hints, which keeps the App free;
• To measure ad performance and prevent ad fraud;
• To understand how the App is used and to improve levels, difficulty and performance;
• To fix crashes and bugs;
• To reply to your messages and handle data requests;
• To comply with the law and protect our rights.

We do not sell your personal information for money.

4. Advertising & third-party services

The App shows ads through Google AdMob, a service of Google LLC. AdMob and its partners may use your advertising ID, IP address and device information to show ads, limit how often you see the same ad, measure results and, where you have allowed it, show personalised ads based on your interests.

The App uses the following third-party services, each with its own privacy policy:

Your ad choices

• EEA, UK and Switzerland: when you first open the App, you’ll see a consent message (Google’s User Messaging Platform). You can choose personalised or non-personalised ads, and change your choice later from the App’s settings.
• Everyone on Android: go to Settings → Google → Ads (or Settings → Privacy → Ads) to reset or delete your advertising ID. Once deleted, apps can no longer use it to show you personalised ads.
• Learn more at adssettings.google.com.

5. In-app purchases

If the App offers optional purchases (for example, extra hints or removing ads), payments are processed by Google Play. We never see or store your card or bank details. We receive only a confirmation of the purchase so we can deliver what you bought.

6. Legal bases (EEA/UK users)

Where the GDPR or UK GDPR applies, we rely on: your consent (personalised ads; you can withdraw at any time); our legitimate interests (running and improving the App, security, crash reporting, non-personalised ads); and legal obligations where the law requires us to keep or share data.

7. How we share information

We share information only with:

• the service providers listed in section 4, who process it to provide their services;
• authorities, if the law requires it or to protect the rights, safety and property of our users or of us;
• a buyer or successor, if our business is merged, acquired or sold. This policy will continue to protect your information.

8. How long we keep information

Support emails and deletion requests are kept for up to 24 months, then deleted. Analytics and crash data are kept for up to 14 months and then deleted automatically. Data held by Google AdMob is kept under Google’s own retention policies. Data on your device stays there until you clear the App’s data or uninstall it.

9. Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct it, or ask us to delete it;
• object to or restrict some processing, and withdraw consent at any time;
• receive a copy of your data in a portable format;
• opt out of “sale” or “sharing” of personal information for targeted advertising (California and other U.S. states). You can do this by turning off personalised ads as shown in section 4;
• under India’s Digital Personal Data Protection Act, 2023: get a summary of your data, correct or erase it, raise a grievance, and nominate someone to exercise your rights.

To use any of these rights, visit our Delete Account & Data page or email support@srchoutsoftware.com. We will reply within 30 days. We will not treat you differently for using your rights.

10. Children’s privacy

Arrow Out is a general-audience puzzle game and is not directed at children under 13. We do not knowingly collect personal information from children under 13 (or the minimum age in your country). If you believe a child has given us personal information, contact us and we will delete it.

11. Security

We use reasonable technical and organisational measures to protect information, including encrypted connections (HTTPS/TLS) to our partners. No method of transmission or storage is 100% secure, but we work to protect your data.

12. International transfers

Our partners, including Google, may process information in countries other than yours, such as the United States. Where required, these transfers are protected by safeguards such as Standard Contractual Clauses.

13. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the “Last updated” date. If the changes are significant, we will also notify you in the App.

14. Contact & Grievance Officer